Refund Policy

Overview

At AI Couple Photo, we strive to provide high-quality AI couple photo generation services. We understand that sometimes our service may not meet your expectations, and we want to ensure you have a clear understanding of our refund policy.

Eligibility for Refunds

Valid Refund Scenarios

We offer refunds in the following circumstances:

• Billing Errors: If you were charged incorrectly or multiple times for the same service
• Service Cancellation: If you cancel your subscription within the first 3 days of purchase

Non-Refundable Scenarios

The following situations are not eligible for refunds:

• Subscriptions cancelled after the first 3 days of purchase
• Credits that have been used to generate photos
• One-time purchases of credits or packages
• Service issues caused by user error or improper photo uploads
• Changes in personal circumstances or preferences

Refund Process

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at support@aicouplephoto.net
2. Include your order number and account email address
3. Provide a detailed explanation of the issue
4. Include any relevant screenshots or evidence if applicable

Refund Timeline

• Review Period: We will review your refund request within 3-5 business days
• Processing Time: Approved refunds are processed within 5-10 business days
• Payment Method: Refunds are issued to the original payment method used for the purchase

Subscription Cancellation

You may cancel your subscription at any time through your account settings. Please note:

• Cancellation takes effect at the end of your current billing period
• You will continue to have access to the service until the end of your paid period
• No refunds are provided for the remaining time in your current billing period
• Unused credits expire according to your plan's terms

Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on this page. We will notify users of any material changes via email or through our service.

Contact Information

If you have any questions about this refund policy or need to request a refund, please contact us:

• Email: support@aicouplephoto.net
• Response Time: We aim to respond to all inquiries within 24 hours